Table 2 Selected criteria

Claims management

Wang and Xu (2018), Gomes et al. (2021) and Che et al. (2022)

Marketing and distribution

Lee et al. (2015), Stoeckli et al. (2018) and Sun et al. (2020)

Policy management

Riikkinen et al. (2018), Nayak et al. (2019), Borselli (2020) and Chang (2023)

Pricing and underwriting

Marafie et al. (2018), Eling et al. (2021)

Product design and development

Abbas et al. (2015), Feng et al. (2018), Cortis et al. (2019), Christofilou and Chatzara (2020)