Table 2 The questionnaire

Part A—Inclusive finance and OB

Inclusive finance in the EU: current situation and developments

Introduction (e.g., Mader 2018; Phillippon 2019), and item 2.2.2 (e.g., Reynolds and Chidley 2019)

The most important developments in inclusive finance in the EU

Introduction (e.g., Mader 2018; Phillippon 2019), and item 2.2.2 (e.g., Reynolds and Chidley 2019)

The impact and role of “digitalization” in inclusive finance

Introduction (e.g., Van Loo 2018; Cambridge Centre for Alternative Finance & World Economic Forum 2019)

The role of OB in inclusive finance

Introduction (e.g., Zachariadis and Ozcan 2017), and item 2.2.2 (e.g., Vives 2019)

The risks and challenges of digitalization for financial institutions and their clients

Items 2.1.2 (e.g., Stulz 2019; Cambridge Centre for Alternative Finance & World Economic Forum 2020) and 2.2.3 (e.g., Brodsky and Oakes 2017)

How OB influences financial services to the elderly, migrants, and the socially excluded

Items 2.2.2 (e.g., Plaitakis 2019; Reynolds and Chidley 2019; Vives 2019)

Part B—Mapping the effect of OB on the inclusive-finance ecosystem in the Netherlands and the EU

The organization’s key actors and stakeholders

Introduction (e.g., Clohessy and Acton 2019)

The key roles and activities needed to provide OB products and services

Introduction (e.g., Clohessy and Acton 2019)

The changes in actors, roles and activities due to OB

Item 2.2.2 (e.g., Plaitakis 2019; Vives 2019)

Emerging opportunities and business models

Item 2.2.2 (e.g., Guzman 2000; Plaitakis 2019)

Future of the ecosystem: centralized vs. decentralized

Items 2.1.2 (e.g., Frost et al. 2019; Stulz 2019; Bijlsma et al. 2020) and 2.2.3 (e.g., Mansfield-Devine 2016)

Market and ecosystem barriers to maximize OB benefits for inclusive finance

Item 2.2.3 (e.g., Brosdky and Oakes 2017; Romanova et al. 2018; Wall 2018; Village Capital 2020)