Exploring the determinants of the user experience in P2P payment systems in Spain: a text mining approach

Financial Innovation

Table 8 Topic-based emotions analysis: results of each topic

Topic	Anticipation	Joy	Trust	Surprise	Anger	Fear	Disgust	Sadness
Ease of use	0.169	0.183	0.207	0.075	0.113	0.047	0.022	0.184
Usefulness	0.162	0.156	0.247	0.101	0.119	0.054	0.025	0.136
Perceived value	0.144	0.133	0.225	0.059	0.088	0.092	0.045	0.214
Performance expectancy	0.155	0.119	0.210	0.043	0.102	0.101	0.058	0.210
User experience	0.169	0.170	0.237	0.082	0.125	0.050	0.028	0.139
Perceived quality	0.082	0.152	0.201	0.045	0.082	0.091	0.055	0.247