Table 2 Measurement scales
From: Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes
Latent construct | Measurement items | |
|---|---|---|
Attitude | AT1: | Fintech Services can facilitate my financial transactions |
AT2 | Fintech Services are better than traditional banking services | |
AT3 | Fintech Services are safe | |
AT4 | Fintech Services are reliable | |
Behavioural Intention (Albayati et al. 2020; Al-Saedi et al. 2020; Chong et al. 2021; Ho et al. 2020; Zhong et al. 2021) | BI1 | We intend to use Fintech Services in the coming months |
BI2 | We think we will use Fintech Services in the coming months | |
BI3 | We plan to use Fintech Services in the coming months | |
BI4 | We intend to obtain valuable advantages thanks to Fintech Services in the coming months | |
Perceived Behavioural Control (Baber 2020; (Chong et al. 2021; Ho et al. 2020; Mazambani and Mutambara 2019; Tucker et al. 2019; Yadav et al. 2015; Zhong et al., 2021) | PBC1 | Our company has the necessary resources to use Fintech Services |
PBC2 | Our company has the necessary knowledge to use Fintech Services | |
PBC3 | Fintech Services are compatible with our company's systems (ERP, accountants, etc.) | |
PBC4 | Our company has a person (or several people) available to give support with the difficulties that may arise | |
Subjective Norms (Chong et al. 2021; Ho et al. 2020; Mazambani and Mutambara 2019; Tucker et al. 2019) | SN1 | My clients and suppliers use Fintech Services |
SN2 | Reference companies for us use Fintech Services | |
SN3 | The companies in our environment that use Fintech Services have more prestige than those that do not use it | |
SN4 | My competitors use Fintech services | |
SN5 | The companies in our environment that use Fintech Services are innovative | |
SN6 | Using Fintech Services is a status symbol in our environment | |
Behavioural Use (Albayati et al. 2020; Al-Okaily 2020; Malaquias and Silva 2020; Tucker et al. 2019) | BU1 | We tend to use Fintech Services frequently |
BU2 | We spend a lot of time analysing Fintech Services | |
BU3 | I get involved with Fintech Services | |
BU4 | I will recommend using Fintech Services | |
Self-Efficacy | SE1 | Fintech Services would be clear and understandable to the employees of our company |
SE2 | It would be easy for our company to become familiar with Fintech services | |
SE3 | It would be easy for our company to use Fintech services | |
SE4 | It would be easy for our company to learn how to use Fintech services | |