Table 20 LEs for the phase 1 of QFD
Criteria/alternatives | Speed (TC1) | Information (TC2) | Control (TC3) | Capacity (TC4) | Conveniency (TC5) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ES1 | ES2 | ES3 | ES1 | ES2 | ES3 | ES1 | ES2 | ES3 | ES1 | ES2 | ES3 | ES1 | ES2 | ES3 | |
Reliability (CN1) | GD | GD | I | GD | GD | S | GD | GD | I | GD | I | S | S | GD | S |
Empathy (CN2) | GD | GD | GD | GD | I | GD | S | S | GD | S | GD | S | S | S | GD |
Tangibles (CN3) | S | S | GD | S | GD | GD | GD | GD | I | S | S | GD | S | I | I |
Assurance (CN4) | GD | GD | I | GD | GD | S | S | GD | S | I | I | GD | GD | I | GD |
Responsiveness (CN5) | I | GD | S | S | GD | S | I | I | S | S | GD | S | I | GD | GD |