Financial Innovation

Table 14 LEs for the customer needs

From: Understanding the financial innovation priorities for renewable energy investors via QFD-based picture fuzzy and rough numbers

	CN1			CN2			CN3			CN4			CN5
	ES1	ES2	ES3	ES1	ES2	ES3	ES1	ES2	ES3	ES1	ES2	ES3	ES1	ES2	ES3
Reliability (CN1)	–	–	–	D	O	VG	G	VO	O	D	VG	VO	O	G	D
Assurance (CN2)	VG	G	G	–	–	–	G	VO	VG	D	VG	D	VO	O	VG
Tangibles (CN3)	VG	G	O	G	VG	D	–	–	–	VG	D	VG	G	O	D
Empathy (CN4)	D	VO	D	VO	O	G	O	D	G	–	–	–	G	G	D
Responsiveness (CN5)	D	O	D	VG	G	D	VG	G	VG	VG	G	G	–	–	–

Back to article page