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Financial Innovation

Table 1 SERVQUAL-based customer needs for innovative services

From: Understanding the financial innovation priorities for renewable energy investors via QFD-based picture fuzzy and rough numbers

Criteria

References

Reliability (CN1)

Alam and Murad (2020), Dinçer et al. (2020)

Empathy (CN2)

Sinsel et al. (2020)

Tangibles (CN3)

Xu et al. (2019a, b)

Assurance (CN4)

Bai et al. (2020), Chen et al. (2021a)

Responsiveness (CN5)

Haldar (2018), Chen et al. (2021b)

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