Table 1 Fintech-based determinants of the European banking sector.
From: Fintech investments in European banks: a hybrid IT2 fuzzy multidimensional decision-making approach
Dimensions | Criteria | References |
|---|---|---|
Financial (Dimension 1) | Cost management (C1) | Zhang and Yang (2019), Arner et al. (2018), Ko et al. (2018), Dula and Lee (2017) and Anderson et al. (2017) |
Sales volume (C2) | ||
Increase in market value (C3) | Eyal (2017), Zhou et al. (2018), Sun (2018) and Chang et al. (2017) | |
Non-financial (Dimension 2) | Customer satisfaction (C4) | Kabakova et al. (2016), Komulainen et al. (2018), Xu and Cheng (2017), Yao et al. (2018a, b), Mittal et al. (2017) and Tan et al. (2018) |
Competitive advantage (C5) | Chen (2018), Liu et al. (2015), Kauffman et al. (2015), Kazan et al. (2018) and Gozman et al. (2018) | |
Organizational efficiency (C6) | Nguyen (2016), Guo and Liang (2016), Treleaven et al. (2017) and Guo and Liang (2016) |