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Table 1 Fintech-based determinants of the European banking sector.

From: Fintech investments in European banks: a hybrid IT2 fuzzy multidimensional decision-making approach

Dimensions Criteria References
Financial (Dimension 1) Cost management (C1) Zhang and Yang (2019), Arner et al. (2018), Ko et al. (2018), Dula and Lee (2017) and Anderson et al. (2017)
Sales volume (C2) Shaikh et al. (2017), Ferrari (2016) and Heiskanen (2017)
Increase in market value (C3) Eyal (2017), Zhou et al. (2018), Sun (2018) and Chang et al. (2017)
Non-financial (Dimension 2) Customer satisfaction (C4) Kabakova et al. (2016), Komulainen et al. (2018), Xu and Cheng (2017), Yao et al. (2018a, b), Mittal et al. (2017) and Tan et al. (2018)
Competitive advantage (C5) Chen (2018), Liu et al. (2015), Kauffman et al. (2015), Kazan et al. (2018) and Gozman et al. (2018)
Organizational efficiency (C6) Nguyen (2016), Guo and Liang (2016), Treleaven et al. (2017) and Guo and Liang (2016)