From: Development of E-banking channels and market share in developing countries
Researchers | Year | Findings |
---|---|---|
Sathye | 1999 | The most important barriers to increasing the number of bank customers with e-banking services are security doubts and ignorance about e-services profits. |
Nui Polatoglu & Ekin | 2001 | Internet banking significantly reduces operational costs and increases customer satisfaction and customer retention, especially in emerging economies. |
Tiwari, Buse, & Herstatt | 2007 | Innovative business approaches, like new banking services, simplify strategic goal attainment and can create a competitive advantage for companies and banks. |
González, Mueller, & Mack | 2008 | E-banking positively affects service quality and decreases service delivery costs. |
Hoehle, Scornavacca, & Huff | 2012 | The main channels of electronic banking are ATMs, telephone banking, internet banking, and mobile banking; to improve e-banking research, researchers should consider these channels and apply various theoretical approaches utilizing them. |
Mahmoodi & Naderi | 2016 | Using IT in the banking industry improves the efficiency and effectiveness of services. |
Li, Spigt, & Swinkels | 2017 | Funding of digital banking startups positively affects banks’ stock returns. |
Hanafizadeh & Zare Ravasan | 2018 | Three clusters, technological attributes, organizational attributes, and environmental attributes, are the main considerations in developing e-banking services and outsourcing them. |