Skip to main content

Table 1 Summary of previous research

From: Development of E-banking channels and market share in developing countries

Researchers

Year

Findings

Sathye

1999

The most important barriers to increasing the number of bank customers with e-banking services are security doubts and ignorance about e-services profits.

Nui Polatoglu & Ekin

2001

Internet banking significantly reduces operational costs and increases customer satisfaction and customer retention, especially in emerging economies.

Tiwari, Buse, & Herstatt

2007

Innovative business approaches, like new banking services, simplify strategic goal attainment and can create a competitive advantage for companies and banks.

González, Mueller, & Mack

2008

E-banking positively affects service quality and decreases service delivery costs.

Hoehle, Scornavacca, & Huff

2012

The main channels of electronic banking are ATMs, telephone banking, internet banking, and mobile banking; to improve e-banking research, researchers should consider these channels and apply various theoretical approaches utilizing them.

Mahmoodi & Naderi

2016

Using IT in the banking industry improves the efficiency and effectiveness of services.

Li, Spigt, & Swinkels

2017

Funding of digital banking startups positively affects banks’ stock returns.

Hanafizadeh & Zare Ravasan

2018

Three clusters, technological attributes, organizational attributes, and environmental attributes, are the main considerations in developing e-banking services and outsourcing them.