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Table 5 Analysis of user sentiments of P2P payment apps according to gender

From: Exploring the determinants of the user experience in P2P payment systems in Spain: a text mining approach

Gender

Bizum

Twyp

Verse

Negative

Neutral

Positive

Negative

Neutral

Positive

Negative

Neutral

Positive

Unidentified

55.10%

14.30%

30.60%

43.10%

11.80%

45.10%

38.50%

9.30%

52.30%

Female

46.50%

15.60%

37.90%

42.40%

13.70%

43.90%

33.60%

10.30%

56.10%

Male

44.70%

15.10%

40.20%

41.00%

11.90%

47.10%

35.60%

12.20%

52.10%

  1. Source: Own elaboration